The new media are not just incremental improvements. They are fundamentally new ways of doing things. They are supplanting the old media because something basic is changing. So, High Definition TV is only a quality improvement until it becomes so realistic that it changes people’s behavior. For instance, people actually ...
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Either you’re supporting the customer’s decision making, or you’re creating clutter and obstructing it. Prospects make dozens of little decisions as they move through the decision process: Decisions about entering the marketplace. “Browsing.” Decisions about learning about your products and your competitors’. Technical term: it’s called “Shopping.” Decisions about initial ...
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